We are pleased to officially launch TeleAgent, an intelligent phone customer service solution designed to help organizations handle high volumes of incoming calls more efficiently and reliably—elevating the overall quality of phone-based customer service.
TeleAgent is ideal for enterprises with large-scale customer service operations, service industries, and public sector organizations. It effectively reduces the workload on human agents, alleviates long wait times during peak hours, and delivers a consistent, professional service experience.
Key Features：
- Intelligent voice interaction that understands caller intent in real time and provides appropriate responses.
- Automated handling of high-frequency and standardized customer inquiries.
- Call summary and key-point extraction to support service quality management and operational analysis.
- Flexible configuration to adapt to different service workflows and use cases.
- Multi-language support to meet the needs of diverse and cross-regional customer bases.
- A scalable, sustainable intelligent customer service model for long-term operation.
TeleAgent is more than a customer service tool—it is a key enabler for enterprises moving toward smarter, more intelligent service operations.